In the course of your access, consultation, navigation, and use of the website accessible at the following address: https://www.synapscompany.com (hereinafter the “Site”) and the services it offers, Synaps Company is required to process personal data concerning you (the “Data”). Synaps Company places great importance on the protection of your privacy and personal data. In this regard, as part of our personal data privacy policy, we wish to inform you:
- About the legal bases and purposes for which we process your personal data; and
- Your rights and Synaps Company’s obligations in the context of such processing.
This data privacy policy is distinct from our privacy policy. For more information on how we use cookies, including how to oppose their installation, you are invited to consult our Cookie Management Policy.
1. WHAT IS THE NATURE OF THE COLLECTED DATA?
In the course of accessing, consulting, navigating, and using the Site and the services it offers, you may be required to provide Synaps Company, as the data controller, with Data concerning you.
The collected Data falls into the following categories:
- Identification and contact data: first name, last name, email address, postal address, delivery/billing address, landline/mobile phone number, etc.
- Payment data: payment type, bank details, etc.
- Technical data: connection dates and times, IP address, location data, statistics, preferences, complaints, etc.
We do not process sensitive data such as ethnic origin, political opinions, religious/philosophical beliefs, or health-related data.
2. FOR WHAT PURPOSES ARE YOUR DATA COLLECTED?
We collect and process your personal data for the following purposes and on the following grounds:
| Purpose of Collection | Concerned Personal Data | Legal Bases |
|---|---|---|
| Improvement of our services | Your identification data. Your technical data. | Necessary for our legitimate interests (study of how users use our services, service improvement, business development). |
| Enhancement of your user experience | Your identification data. Your technical data. | Necessary for our legitimate interests (study of how users use the Site and our services, improvement of our understanding of users’ needs and interests, enhancement of IT security). |
| Newsletters | Your identification data. Your technical data. | Necessary for our legitimate interests (business development). |
| Customer or technical service | Your identification data. Your technical data. | Necessary for our legitimate interests (processing your request, improving the Site or services if applicable). |
| Contests or promotional operations | Your identification data. | Necessary for the performance of the contract concluded with you for your participation in the contest or promotional/commercial operation. |
| Compliance with our legal and regulatory obligations | All data, including identification data, collected within the framework of the Site and the services it offers. | Legal and regulatory obligations imposed on us. |
3. HOW ARE YOUR DATA COLLECTED?
In the course of accessing, consulting, navigating, and using the Site and the services it offers, we may collect your Data, especially when:
- You access, consult, navigate, or use the Site.
- You create or manage your account.
- You place an order on the Site or use a service offered by the Site.
- You subscribe to a newsletter.
- You participate in a contest or a promotional/commercial operation.
- You contact our customer service or technical service.
Certain Data is mandatory, while others are optional, to access or benefit from certain services on the Site. The mandatory nature of the Data is indicated during collection (e.g., via an asterisk). In the absence of the communication of mandatory Data, Lina Sofas will not be able to process your request.
4. HOW ARE YOUR DATA PROCESSED?
We process your Data through automated or non-automated processes. Data processing is carried out by Synaps Company, whose registered office is located at 26 Avenue Hergé, 77700 Chessy.
It is reminded that, in accordance with current regulations, when consent to Data processing is required, it can only be given by a person aged at least fifteen (15) years. When the minor is under the age of fifteen (15) years, the consent of the concerned minor also requires the consent of the person holding parental authority.
5. WITH WHOM DO WE SHARE YOUR DATA?
We use external service providers (or suppliers/manufacturers) with whom we may share your Data for the aforementioned purposes and only to the extent necessary to perform the tasks entrusted to them.
Sharing your Data with such third parties may occur in the following areas:
- Information Technology (hosting and supervision of IT infrastructure, etc.).
- Transport/Logistics (order preparation, transport/delivery, etc.).
- Customer/Technical Services (product returns, etc.).
- Financial (payment terms management).
These external service providers/suppliers are required to comply with applicable data protection legislation. Moreover, we may share your personal data with other third parties in the following cases:
- Business partnership with third parties in the course of our business activities (e-commerce platforms or marketplaces, etc.).
- Communication to any public/judicial authority in accordance with the law or to other third parties when such communication is necessary to comply with current regulations or to protect our rights or the rights of a third party.
- Possible sale, merger, and/or restructuring of the company, only for the needs of the concerned operation.
6. CAN YOUR DATA BE TRANSFERRED OUTSIDE THE EUROPEAN ECONOMIC AREA?
We may share, in a limited and secure manner, some of your Data with partners located outside the European Economic Area to enable them to fulfill their mission. [List the countries concerned]
In the event that the receiving country does not provide a level of data protection equivalent to that required within the European Economic Area, we undertake to take all necessary guarantees, either based on an adequacy decision or, in the absence of such a decision, on appropriate safeguards, such as binding corporate rules or standard contractual clauses.
The third-party companies concerned are required to implement rigorous and appropriate organizational, procedural, and technical measures to ensure the security, integrity, and confidentiality of your Data.
7. HOW LONG DO WE RETAIN YOUR DATA?
Your Data is retained for a period not exceeding the duration necessary for the purposes for which it was collected or to comply with legal or regulatory requirements. Thus, your Data may be retained for the entire duration of our contractual relationship and, beyond that, for three (3) years for data processed for promotional purposes, five (5) years for data kept for evidence purposes, and ten (10) years for data kept for accounting purposes.
8. WHAT ARE YOUR RIGHTS REGARDING YOUR DATA?
In accordance with applicable regulations, you have the following rights:
- Right of access to your Data.
- Right to rectification of your Data: if your Data is inaccurate or incomplete, you can ask us to correct it or make the necessary corrections.
- Right to erasure: you can request the erasure of your Data within the limits of current legislation and provided that the processing of your Data is no longer essential to achieve the objectives pursued.
- Right to data portability: in certain circumstances and when technically feasible, you can ask us to transmit your Data directly to a third party.
- Right to object: you can object to the processing of your Data without specific justification concerning commercial prospecting activities and, with justification, when the processing is based on a legitimate business motive.
- Right to restriction: you can request the restriction of the processing of your Data.
- Right to withdraw consent: if we process your Data based on your consent, you can notify us of the withdrawal of it at any time (this withdrawal will not affect the lawfulness of processing carried out prior to withdrawal).
- Right to file a complaint with the competent supervisory authority (in France, it is the CNIL).
- Right to give instructions on the processing of your Data after your death through the person designated for this purpose while you are alive.
You can exercise these rights with Synaps Company by contacting us at the contact details indicated in section 12 below. For security reasons and to avoid fraudulent requests, we may ask you to provide proof of identity to support your request. After the complete processing of the request, this proof will be destroyed.
9. HOW IS THE SECURITY OF YOUR DATA ENSURED?
We have implemented technical and organizational measures to protect your Data.
10. COOKIE MANAGEMENT POLICY
Synaps Company believes it is important to inform you clearly and transparently about the use of cookies on the website https://www.synapscompany.com (hereinafter the “Site”) before you browse it.
10.1. WHAT IS A COOKIE ?
Cookies and other trackers (hereinafter “Cookies”) are technologies that store or retrieve information related to your browser or device (computer, mobile phone, tablet, etc.). Cookies are generally used by websites, emails, software, or mobile applications.
Cookies do not allow you to be identified by name, but only to identify the device used. Thus, Cookies only collect information related to your browsing to recognize your device during subsequent navigation, save your preferences, or adapt the services offered on the Site.
You can, at any time, refuse the deposit of Cookies on the Site either through the tool available to you online or by configuring your browser following the instructions provided in section 4 of this policy.
For any questions, you can contact us at the following address: info@synapscompany.com.
10.2. WHAT COOKIES ARE USED ON THE SITE AND HOW TO CONFIGURE THEM?
Below is the list of all Cookies present on the Site. This list is updated as needed.
Analytical Cookies : We use analytical cookies (audience measurement cookies) to enhance the Site and the services offered by collecting information on how you use it. This information is stored in aggregated form or in the form of generalized statistics.
We use the following analytical cookies:
| Name | Operator | Purpose | Duration | |
|---|---|---|---|---|
| _hssc | Hubspot | Audience measurement cookie | 13 months | Cookie |
| _hstc | Hubspot | Visitor tracking cookie | 13 months | Cookie |
| Hubspotutk | Hubspot | Allows us to keep a record of a visitor’s identity for audience measurement purposes. | 13 months | Cookie |
| d-a8e6 | Terminus | Audience measurement | 13 months | Cookie |
Social Media Cookies : We use social media cookies that allow you to interact with social modules on the Site and share content.
Below are the social media cookies we use:
| Name | Operator | Purpose | Duration | Type |
|---|---|---|---|---|
| Audience measurement cookie | 13 months | Cookie | ||
| Visitor tracking cookie | 13 months | Cookie |
Advertising Cookies : We use advertising cookies to facilitate the placement of advertisements, measure their effectiveness, and tailor their content based on your navigation and profile. In particular, we may at times display ads on other websites or applications to promote goods, services, or events that may interest you.
Below are the advertising cookies we use:
| Name | Operator | Purpose | Duration | Type |
|---|---|---|---|---|
| Google Analytics | Enables the measurement of Site traffic (number of visitors, pages viewed) | 13 months | Cookie | |
| Criteo | Allows the creation of user groups (segments) for targeted advertising. The cookie provides information about the types of websites your browser has visited. This information is not linked to personally identifiable information. | 13 months | Cookie |
10.3. WHAT ARE THE THIRD PARTIES THAT PLACE COOKIES ON THE SITE?
As mentioned above, the Site uses third-party cookies from:
- Facebook Ireland Ltd. (data protection policy)
Beyond the technical collection and transmission, we have no control over third-party cookies. In particular, Synaps Company is in no way responsible for the sharing, publications, comments, or any other processing activity carried out by such third parties.
Therefore, we recommend consulting the data protection policies, as well as the terms and conditions of these third-party companies available on their respective websites before accepting the placement of the relevant cookies.
10.4. HOW TO CONFIGURE YOUR BROWSER TO REFUSE COOKIE DEPOSITS?
Most browsers accept cookie deposits by default. However, you can configure your browser so that cookies cannot be deposited on your device. You can also set up your browser to be notified with each request to place cookies, reject all cookies, or only allow the placement of certain categories of cookies. If you reject cookies, you can still use the site, but you may no longer be able to benefit from all of its features.
Depending on the browser you are using, you should follow the instructions available on the following sites:
